Privacy Policy
1.1 Introduction
Umngot Global (OPC) Pvt Ltd., doing business as Artisan Heritage Co (“Company,” “we,” “our,” “us”), respects your privacy and is committed to protecting the personal information of our customers and visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you access or use our website, services, and related platforms.
1.2 Information We Collect
We may collect the following information from you:
Personal Information: Name, email address, phone number, and physical address.
Transactional Information: Order details and payment confirmations (processed securely through third-party payment providers).
Communication Information: When you contact us via email or our website.
We do not knowingly collect personal data from children under the age of 13 (or the applicable age of consent in your jurisdiction).
1.3 How We Use Your Information
Your personal information is used for the following purposes:
Processing and fulfilling orders.
Communicating order updates and responding to inquiries.
Shipping and delivery coordination with third-party logistics providers.
Compliance with legal obligations.
Improving our services and website.
1.4 Data Sharing
We do not sell your personal data. We may share your data only in the following circumstances:
With third-party service providers (such as payment processors, logistics partners, and analytics tools like Google Analytics or Facebook Pixel) necessary to provide our services.
Where required by law, regulation, or legal request.
1.5 International Data Transfers
As we operate globally, your personal data may be transferred and processed outside of your country of residence. We take reasonable measures to ensure adequate protection of your information.
1.6 Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at contact@artisanheritageco.com. We will comply with applicable data protection laws in fulfilling such requests.
1. Introduction
This Privacy Policy outlines how Artisan Heritage Co (“we,” “us,” or “our”), owner of the www.artisanheritageco.com site (“Site”), collects, uses, stores, and protects information from users (“you” or “User”). It covers all products and services offered through our Site.
2. Personal Information We Collect
When you register, place an order, fill out a form, or engage with our Site, we may collect personal details such as your name, email address, postal address, phone number, payment data, or any other information you choose to provide. You are free to browse the Site anonymously, but certain offerings may require you to submit your information.
We do not knowingly collect information from children under 13 years of age, and our Site is not designed to attract anyone in that age group.
3. When We Collect Your Information
Information is collected when you:
– Register or create an account
– Place an order
– Complete forms on our Site
– Provide feedback regarding our products or services
Submitting personal data is voluntary; however, withholding it may limit your ability to use certain Site features.
4. How We Use Your Information
Data collected may be used to:
– Personalize your experience and present products or content tailored to you
– Improve the Site’s usability and offerings
– Respond efficiently to your customer service inquiries
– Manage contests, promotions, surveys, and other interactive features
– Expedite order processing
– Request product or service reviews
– Follow up after correspondence
– Send periodic emails (e.g., newsletters)
5. Data Security Measures
Your information is safeguarded using industry-standard practices, including:
– Secure SSL encryption and digital signatures for sensitive data transmission
– PCI compliance for secure payment processing (all transactions are handled through a third-party gateway; we do not store payment data on our servers)
– Regular scanning for vulnerabilities and malware protection
6. Use of Cookies
We utilize cookies—small data files stored on your browser—to:
– Remember items in your shopping cart
– Save preferences for future visits
– Analyze site traffic and user interactions, either directly or through trusted third-party services
If you disable cookies via your browser, some Site features may not function as intended.
7. Third-Party Disclosure
We will not sell, trade, or otherwise share your personal information. Exceptions apply only to:
– Trusted partners helping operate the Site, process orders, or provide services (who must agree to confidentiality)
– Legal obligations or to protect rights, property, or safety
8. External Links and Advertising Tools
While our Site does not promote third-party products or services directly, we do use advertising tools (like Google Analytics and DoubleClick) that utilize both first- and third-party cookies to track site activity. You can manage advertising preferences through Google Ad Settings or opt out via the Network Advertising Initiative or Google Analytics Opt-Out browser add-on.
9. Do Not Track (DNT) Signals
Currently, DNT options are not standardized across browsers, and Artisan Heritage Co does not actively respond to them.
10. Policy Updates
We may at any time update this Privacy Policy. When we do, we’ll update the revision date on this page. Please review it regularly to stay informed. Continued use of the Site after changes implies your acceptance of the updates.
11. Your Acceptance
Using our Site signifies your agreement to this policy. If you disagree with any part, we kindly ask that you refrain from using the Site. Continued use after policy changes is considered acceptance.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please email us at info@artisanheritageco.com.
